IMPACT Masterclass


 Our Vehicle to Improve Productivity

The IMPACT™ Masterclass is a 15-day process improvement programme delivering a tangible improvement in productivity within just 3 months by combining and applying an optimised and bespoke set of Process Improvement tools and Change Management techniques specific to your business needs.

By engaging and empowering cross-functional teams of people to make improvements directly within their day to day roles it creates belief, ownership and above all, sustainability.


There are 5 steps to The IMPACT™ Masterclass:


The pre-diagnostic is about understanding the current state of the process to be improved, the operating environment and key performance figures. This is, in effect, the cost-benefit analysis for the Impact™ Masterclass programme. It is also about making preparations for the main part of the Masterclass so that these proceed efficiently and effectively.

Management Ownership Workshop

In Operational Excellence circles, it’s a well-known fact that management is responsible for all successes, and, all failures. Hence why it’s so important to ensure the site’s management team fully understand the programme elements and the end goal and therefore understand their role in providing the correct resources, support and active management throughout the programme and beyond. This is about challenging the management team to think differently; you cannot solve problems by using the same thinking that caused the problem in the first place.

Foundations Workshop

Now that management has set the framework and committed to the end goal, it’s time for the multi-functional team to learn new process improvement skills, such as Lean and Process Reliability and to be guided through the application of these new skills to their working environment to establish new ways of working and deliver improvements and therefore benefits.

Analysis & Implementation

Armed with a new set of skills but more importantly, a burning desire for change and improvement, the multi-functional Impact™ Masterclass team systematically work through the process bottlenecks choosing an appropriate technique to solve problems at root cause level and determine the optimum solution for each. They shape and create their new way of working embedding and embracing the improvements as part of daily life.

Programme Review

Seeing is believing and when the Impact™ Masterclass team enthusiastically deliver their feedback presentation to the site management team the dialogue quickly turns to how do we make this our standard way of working across the whole site. This is an opportunity for the Masterclass team to inspire others who may have had doubts from the offset but now seeing the benefits, need help to understand how to embrace the process of change.

Transferring Ownership to Internal Champions

Sustainable business improvement requires ownership of problems and their resolution. By teaching others how to successfully facilitate the Impact™ Masterclass programmes, EMS Cognito encourages more rapid deployment of process improvement through self-sufficiency, in-house expertise and by creating process improvement facilitators who are ambassadors for change.

Lean Tools and Techniques

IMPACT Masterclass™ Applications are:

IMPACT Masterclass™ Lean RCM  – Process reliability improvement for asset-intensive businesses

IMPACT Masterclass™ Changeover –  time reduction for businesses that serve demanding customers who require every product every week

IMPACT Masterclass™ Process Improvement – How to maximise productivity thus increasing capacity or reducing cost

IMPACT Masterclass™ Process Improvement – Invisible-Processes – Process improvement is not just about Manufacturing, Inefficient processes cost businesses money in Health, Education, Finance, Administration, Marketing and all other business functions

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